FAQs
Yes, we offer global standard shipping to most countries.
For many regions, we provide bonded or duty-prepaid shipping services.
If customs duties may apply, we’ll usually contact you in advance to confirm before shipping.
If customs charges occur without prior confirmation, we’ll take responsibility for resolving them.
If you have questions about shipping options or customs in your country, feel free to reach out to us.
If you received the wrong item or something is missing from your order, please contact us at [email protected].
We’ll prioritize your case and arrange a replacement, exchange, or compensation if the issue was caused during fulfillment or shipping.
Please include your order number and clear photos if possible — this helps us resolve the issue faster.
If your order hasn’t been delivered yet, we recommend first checking the tracking link included in your shipping confirmation email.
Most packages arrive within the estimated business days shown in tracking.
We also actively monitor shipments and will usually notify you if there’s an exception.
In rare cases, tracking updates may be delayed due to technical issues.
If your package shows unusual status or hasn’t arrived and you haven’t received an update, please contact us at [email protected], and we’ll look into it for you.
Yes — address changes are usually possible within 24 hours after placing your order, as long as the package hasn’t been shipped yet.
Please contact us as soon as possible at [email protected] with your order number and updated address.
Once an order has shipped, we may no longer be able to modify the delivery address.
You can submit a return request at https://care.yhone.com/.
Requests are usually approved within 2 business days.
Once the returned item is received, refunds are processed within 5 business days.
If you need any assistance, please contact [email protected].
The asterisk (*) symbol next to a pants size indicates that the pants have a longer inseam compared to the standard version. For example, size 34* will have a longer leg length than size 34, providing a more extended fit.
Yes, we usually offer custom sizing services for select pants.
Please contact [email protected] with your measurements and order details before placing or shortly after placing your order.
Kindly note that customized items are final sale and not eligible for return or exchange, so please confirm all details carefully before proceeding.
Yes. Our size charts support both centimeters (cm) and inches (in).
You can switch between units using the toggle on the size chart for easier reference.
If you’re unsure about sizing, feel free to reach out — we’re happy to help you choose the right fit.